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Who: |
Technical Contract Manager, Sys Admin |
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Why:
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Order priorities are associated to SLAs on Contracts to enable the response targets for key activities to vary according to Order priority. |
Before you begin
- Only users with the Technical Contract Manager or Sys Admin role can edit the Order Priorities.
Procedure
1. On the LPG menu select Reference > Order Priorities.
The Edit Order Priorities screen appears with a list of existing generic Order Priorities.
2. Click the icon in the Active column to either activate or deactivate a Priority. (Green tick is active. Red cross is deactivated. Each click switches between active and deactivated.)
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· NOTE: Deactivating or editing the Order priorities does not affect existing Orders. The changed priorities will be visible in new Orders. Priority levels cannot be deleted. · Priorities 1,3 & 5 are mandatory and cannot be deactivated. Every company must have at least these three defined (in simplest terms - low, medium, high). The descriptions can be changed as required. |
3. To edit an existing Order Priority, click [Edit].
The Description field becomes editable.
4. Edit the Description.
5. Click the Update
N1 - The Order Priority list is updated.
N2 - When creating or modifying an Order, the priority can be selected from a drop down list.
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