LPG Support Procedure


Who: All LPG users
When: If there is a technical support issue resulting in an error on the screen or the system not doing what you expect it to.
Why: To assist you with contacting the Customer Support Team and registering an issue.

Support Procedure 

To assist in resolving any technical support issues you may have as efficiently and quickly as possible, please follow the guidelines presented below. 

What we would like to receive from you:

  • The order number or matter id that the issue relates to 
  • What the last action that you performed was before you noticed the issue 
  • The username (login) of the person experiencing the issue 
  • Any troubleshooting steps that you may have attempted to rectify the issue
  • Any screenshots you may have taken 

The following information is also very useful: 

  • How long has this been occurring? 
  • How many users are affected by this? 
  • Have you found a workaround for this issue? 
  • What browser are you using and what version is it running?
  • What version of Windows are you using? 
  • What is the impact of this issue on your organisation? 


Requesting support  

You can send a request to the Yarris Support team by:

  1. Clicking on the Help link on the menu bar and selecting the Submit a request link from the Yarris Help Centre. You can manage all your requests via this portal.
  2. Placing a call to the Yarris Support Team on 1300 927 747.  Our LPG Support representatives are available from 8:00 to 18:00 Monday through Friday (Australian Eastern Standard Time/Australian Eastern Summer Time).
  3. Sending an email to help@yarris.com. E-mails will usually receive a response within four business hours, although occasionally extraordinary conditions may necessitate a longer response time.
Have more questions? Submit a request


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