Forgot My Password

Who: All Users
Why: The following procedure is used if you have forgotten your password and need to request a password reset by Yarris support.
Before you begin
  • Your Legal Panel Gateway System Administrator has to create a User account for you and set up specific roles for you within Legal Panel Gateway before you can log in.
  • Check that you have entered the Username and Password correctly. Both are case-sensitive. (E.g. “JSmith” is not the same as “jsmith”) 
  • N1 - If you enter an incorrect Username and/or Password, an error message will appear below the Password.
  1. Click the link for forgotten username or password.
    The Login Assistance screen appears.
  2. Enter the email address that is recorded in your Legal Panel Gateway user account.
  3. Click the Submit button.
    A confirmation message indicates that an email will be sent to you to reset your password.
  4. When you receive the Password reset email, click the link in the email.
    • NOTE: If the email is not in your Inbox, check that it has not been delivered into another email folder (such as “Promotions” or “Spam”).
    • If the email is not received, you can ask your Legal Panel Gateway Sys Admin to reset your password.
    The Change my Password screen appears.
  5. Type a New Password.
  6. Type the password again exactly the same in Confirm Password.
  7. Click the Change my Password button.
    The new password is saved and you are logged in. The Legal Panel Gateway Welcome screen appears. You need to use the new password each time you log in.
    • NOTE: If you are able to log in to Legal Panel Gateway but want to change your password see topic Change My Password.

Tips & Troubleshooting

If you have trouble changing your password, contact your company System Administrator who will be able to reset your password for you.

Have more questions? Submit a request


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