Yarris is committed to delivering high-quality products and support to our customers.
In the event that you need to escalate a case, our support staff are ready and available to help you quickly bring your issue to a closure.
Yarris utilises an efficient Escalation Management Process to keep you informed of your escalated incident every step of the way.
A manager is assigned to every escalation to oversee the case. The manager is responsible for evaluating your situation, facilitating the issue and acting as an advocate on your behalf.
This Escalation Management Process is to supplement existing contractual agreements and provide more detail.
Please click on the attached PDF to view a guide on the Yarris Escalation Process.