|Why:||The following describes the basic meaning and purpose of a Service Category within ConSol.|
|What is a Schedule?||What is a Schedule Item?|
|What is a Workgroup?||What are Zones?|
A Schedule (overall type of work) is further broken down into Service Categories. An Order is associated with a Service Category. When itemising the Order, only Items associated with the selected Service Category are available to add to the Order.
For example, the General Electrical Schedule might be subdivided into several Service Categories: Cable Jointing, Cable Hauling, Pits & Vaults.
A Service Category can only be linked to one Schedule. Therefore to use the same Service Category with more than one Schedule, a copy of the Service Category must be created and associated with each Schedule.
When the Customer Technical Contract Manager creates a Service Category it is reviewed by the ConSol Support team to ensure the integrity of the Service Category list before it is approved.