Milestones – Order / Matter Timelines


Customer Operations


The Timeline of an individual Order shows the status of all related Milestones.
The Timeline on a Matter shows all the related Orders and their Milestones


Before you begin

The System Administrator must create the generic Milestone Types and Milestone Groups. Then instances of these can be added to Orders and Matter by Customer Operations personnel by one or both of the following methods:

a. Manually by Customer Operations personnel within an Order or Matter. See topic Milestones – Add to Order / Matter for more information.

b. Automatically when the Matter is created (for Matter Milestones) or when the Order is transmitted to the Provider (for Order Milestones). See topics Milestones – Basics and Milestones – Overview for more information on “automatic instantiation”.

The Timeline is not available on an Order until the Order has been progressed beyond the Itemised stage and is ready for transmission to the selected Provider.


1. Find and open an Order (or Matter) with Milestones.

The View Order screen appears (or the Matter screen appears if Find Matters was used).

NOTE: The Timeline tab is not visible if you click an Action button to open the Order. It is only visible on the View Order screen (which is accessed by clicking the Order number).


The View Order screen appears.

2. Click the Timeline

The Timeline for that Order (also known as Gantt View) is displayed.

N1 - Add Milestones to the Order (See topic Milestones – Add to Order / Matter) and edit the status and dates of Milestones (See topic Milestones - Manage Milestones).

N2 – Return to the Timeline view (from Milestones or Milestone History).

N3 - View a detailed history of Milestone actions. (See topic Milestones - Manage Milestones)

N4 – The Order ID and Provider Name.

N5 – Each existing Milestone associated with the Order is displayed as a coloured diamond. The meaning of the diamond colours is as follows:

N7 - The coloured bar on the Timeline represents the Order. The position and length of the bar on the Timeline shows the Start Date and End Date of the Order (the duration). The colour of the bar represents the status of the Order. The meaning of the colours is as follows:

The Matter Timeline tab (N1) has the same features as the Order Timeline tab except that the Matter is shown (N2) as well as all associated Orders (N3). The Matter and Orders are represented on the Timeline as separate coloured bars (N4).


NOTE: The Milestones button (N5) is used to add/edit Matter Milestones not Order Milestones. Likewise, the Milestone History button (N6), shows the history of Matter Milestones not Order Milestones.


There is a coloured bar for the Matter and each Order on the Timeline.


3. If there are multiple pages (e.g. “1 of 2”), use the Page Down and Page Up buttons to view each page on the Timeline.

4. To jump to today’s date (N1), click the Go To Today

5. Each click of the Previous Day button moves the Timeline back one day.

6. Each click of the Next Day button moves the Timeline forward one day.

7. Drag the slider to quickly move backward or forward on the Timeline.

NOTE: The Previous Day and Next Day buttons only work when the Timeline is zoomed to “days” or “weeks” view (N2).


8. To “zoom” the Timeline in or out, do either of the following:

a. Select the “zoom” factor from the drop down list (“hours”, “days”, “weeks”, “months”).

b. Click the Zoom In or Zoom Out button

N3 - The scale of the Timeline adjusts according to the selected “zoom” factor.

a. NOTE: Selecting Zoom factor “hours” causes the following warning message to appear.


9. To view the Milestones within the Order (or Matter), click the plus symbol.

N1 - The list of Milestones associated with the Order (or Matter) is displayed.

N2 - Milestones that are “chained” together appear on the Timeline with lines linking them. The top Milestone is the Anchor with each dependent Milestone below it.

N3 - “Stand alone” Milestones appear on the Timeline without any linking lines.

10. Click the minus icon to hide the Milestones.

11. Hover the mouse over a Milestone “diamond”. A pop-up shows information about the Milestone.

N1 - This is the only place where you can see what the Anchor Milestone is linked to (Relative To:). In the example shown above, the Milestone is relative to START (i.e. the Order Service Start Date). All dependent Milestones will show Relative To: PREVIOUS (linked to the previous Milestone).

Switch from Matter Timeline to Order Timeline

12. On the Matter Timeline, click the Order number.

The View Order screen appears with the Details tab selected.

13. Click the Timeline tab.

N1 - The Order Timeline is displayed.

14. To return to the Matter Timeline, click The display returns to the Matter with the Engagement tab in focus.

15. Click the Timeline

The Matter Timeline is displayed again.

Tips & Troubleshooting 

N1 - When you are in the Matter Timeline, clicking the Matter ID on the Timeline has the same effect as clicking the Engagement tab (the Engagement Details are displayed).

N2 - When you are in the Order Timeline, clicking the Order number on the Timeline has the same effect as clicking the Detail tab (the Order Details are displayed).



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