Providers & Contracts - overview


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The following is an Overview of how Contracts with Providers are managed within LPG.

Within LPG, a Contract is designed to be a reflection of a Contract already in existence and agreed to by the Customer and the Provider. This allows Customers to improve spend compliance, maximise savings and ensure Provider compliance for current and new Contracts.  

A separate Contract is created in LPG for each Panel Type that a Legal Provider provides services to the Customer for. In the example shown below, the Legal Provider provides three types of service (Panel Types) to the Customer. A Contract is created for each Panel Type.

Clauses can be included in the Contract that are automatically copied to all Orders generated under that Contract.  In essence, the contract in LPG defines the “Rules of Engagement” - it houses the contractually agreed SOR, the clauses under which business is undertaken, the compliance requirements, the operational configuration for order management and the SLA & KPI settings

The Legal Provider’s rates (SOR) for each item on the Contract are maintained in LPG by the Customer Commercial Contract Manager (CCM). The Compliance role is responsible for managing KPIs and managing supporting documentation and certifications for the Contract.

Contracts are viewable to Users with the following Roles: Technical Contract Manager, Commercial Contract Manager, Contract Administrator, Verifier and View-Only. Only a Commercial Contract Manager is able to edit Contracts. LPG also stores and tracks documents relating to the contract, such as meeting minutes, policies and procedures, insurances, certifications or even a copy of the contract itself.

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